Express delivery within the European Union per box containing up to twelve bottles: €15 only.
All information you share with us at KosherWine.eu is used strictly only for conducting business with you. We do not knowingly rent, sell or distribute your name, address, email address, credit card, or other personal information with any third party without your permission. Our online server is designed with encryption technology to protect all account and credit card information and the like.
Ordering and Delivery Process
Upon receipt of your order and payment, we will begin preparing your order for delivery to the address you have stipulated. Once your package ships you will be sent an email with a link to track your order. You can also check the status of your order by logging into your account. Your order will be shipped with only minimal purchase information (such as “gift”) and prices will be set at €00.10. This is especially helpful if you have bought your selection as a gift and have asked us to deliver to your chosen recipient’s address. You can of course retrieve your full purchase information by viewing your account with us online. Please do contact us if you need help retrieving your login, password or purchase information or if you have any other questions about your order. KosherWine.eu has selected DPD Post Pakketservice NV and Partners as our chosen distribution agent.
Terms and condition
Once your information has been sent through we must consider your order confirmed. Orders may then be packaged and shipped as early as 2 hours or less after an order has been received through the system. So please check your order carefully before submitting and be sure to notify us of any changes or cancellations immediately. Once an order has been packed for shipping, we unfortunately cannot guarantee a cancellation without applying some administration fees.
We do want you to be happy with your wine and to continue a long-term friendship with you. In case that you are not happy with your selection and would like to return some bottles in exchange for perhaps something different we will do our best to help you. Generally we will accept a return of any wine that is unopened within the 14 days of purchase. Specials or Promotions might be excluded from this, but if necessary do feel free to check with us. However, please understand that we may have to charge a restocking fee of up to 12% of the returned merchandise and cannot refund Shipping charges.
Wine Transport Quality Assurance
All of our wines are stored in a climate-controlled environment and we caringly check and maintain the condition of all our wines as best possible. Our wines are packed and transported in specially designed and certified bottle shippers that protect the bottles and their contents from predictable damage during shipping. Upon delivery, you will be asked to confirm that all is in order (and generally to sign for your purchase). In the unlikely event that you are delivered a cracked, leaking, or otherwise sub-standard bottle, please do let us know right away. If you do receive a spoiled wine, please save the rest of the bottle until you have contacted customer service; we might ask for a photo and/or for it to be returned to our location. In the interests of maintaining the highest quality customer care we will offer you a choice of a replacement wine or a credit note as relevant. Please note: We must be notified of any spoilage or damage within 15 days maximum from the time you receive your wine. Also, all wines and spirits over 10 years old are at the buyer's risk, unless otherwise noted.
Transport & Delivery Terms
The transport and delivery prices quoted here are MAXIMUM prices. We do try to combine deliveries to regions close by each other when possible. We will therefore take any available discounts into account once you have confirmed your purchase and do our best to surprise you with a better final price whenever we can.
Please note that transport costs quoted here do not include any customs, import taxes and duties. If these are required the cost will be carried by the purchaser.
(Within the EU these are currently non-existent).
You can expect your wines to be delivered within approximately 2 working days of your order being processed. For some countries delivery can be expected within 1 day and for others within 2-4 days. Please check your order confirmation to see the exact expected delivery date of your purchase.
We do not deliver on Saturdays, and generally not on Jewish Holidays.
We can send deliveries to regular residential or work addresses but cannot send to P.O. Boxes or the like.
In the event that no one is available to take the delivery at the stipulated address, a note will be left describing the nearest location where you can collect your purchase*. If the goods are not collected within 2 weeks they will be returned to us with the cost of transport carried by the account holder.
* = in Belgium, the transport company will make 3 attempts to deliver your wines to the given address.
Weather Conditions – extraordinary circumstances
We ship our wines using industry standard transport. Generally this is sufficient to assure the quality of all orders on board. However, wine can be damaged by temperature extremes. We therefore reserve the right to hold your shipment during extreme weather conditions. Hence, so as to guarantee a quality delivery and product for you, during the hottest or coldest times of the year it can happen that we will delay shipments until the next immediately appropriate time. We may therefore also hold orders so as to prevent packages being stored over the weekend in the transporters’ facilities. Please be aware, that it is your responsibility to advise us what temperatures are in your area and that we cannot be held responsible if you request shipment and the wines travel in/to a climate outside an acceptable temperature range.